Whether you’ve got a question about your order, need help choosing a piece, or simply want to say hello — we’re always happy to hear from you. Our team gives warm, thoughtful support every step of the way.
FREQUENTLY ASKED QUESTIONS
Everything You Need to Know Before Bringing Lume Home
Answers for a smoother experience
How long does the battery last?
Battery life varies by model and brightness level, but most lights provide between 8–20 hours of illumination on a full charge.
Is it safe for outdoor use?
Yes. Our lights are designed to transition seamlessly between indoor and outdoor spaces. They are weather-resistant and suitable for rain and splashes; however, for longevity, we recommend bringing them indoors during extreme weather.
Do I need any tools or an electrician to set up my Lume light?
No. Lume lights are fully cordless and rechargeable, so there’s no wiring, no tools, and no installation. Just charge your light and place it anywhere you like — indoors or outdoors.
Are Lume lights safe for kids and pets?
Yes! Lume lights are cordless, low-heat, and made with durable, shatter-resistant materials, making them safe for family-friendly spaces.
Can I move my Lume light from room to room without worrying about plugs?
Absolutely! Lume lights are completely cordless, so you can pick them up and place them anywhere — from your living room to your balcony or even take them outside for a backyard dinner. No cords, no limits.
Join the glow
See How Others Light Their Moments
From cosy nights in to weekend gatherings, the Lume community uses their lights in the most beautiful ways. Explore real homes, real moments, and real inspiration.
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