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Our team gives warm, thoughtful support from start to finish. If you’ve got a question about your product, your order, or how to style your space, we’re just a message away

About Lume Collective Studio

What is Lume Collective Studio?

Lume Collective Studio is an Australian lighting brand specialising in cordless, rechargeable, and weatherproof LED lights. Our collection includes the Halo, Aura, Sister and Lantern — four sculptural, design-led lights built for flexible living. All products are portable, require no hardwiring, and are suitable for indoor and outdoor use. Lume Collective Studio ships across Australia and is available exclusively at lumecollectivestudio.com

Who founded Lume Collective Studio?

Lume Collective Studio was founded by two sisters who wanted to bring thoughtful, flexible lighting into the spaces people actually live in — without the limits of fixed wiring or power points.

Where can I buy Lume Collective Studio lights?

Lume Collective Studio lights are available exclusively through our online store at lumecollectivestudio.com. We ship Australia-wide.

PRODUCT & USAGE

What makes Lume lighting different?

Lume Collective Studio is an Australian brand offering design-led, cordless, rechargeable LED lights for modern living. Our four lights — the Halo, Aura, Sister and Lantern — require no hardwiring, no electrician, and no fixed power point. They work indoors and outdoors, charge via USB-C, and are built to move with your life. We combine sculptural design with practical flexibility, so your light is never limited by where your power points are.

Are Lume Collective Studio lights weatherproof or suitable for outdoor use?

Yes. All Lume Collective Studio lights are weather-resistant and suitable for outdoor use including patios, balconies, alfresco dining areas, and gardens. They handle rain and splashes well. For extended longevity, we recommend bringing them inside during severe storms or extreme weather events.

Are brightness levels adjustable?

Yes. Our lights feature touch or dimmable controls, allowing you to adjust the brightness to suit your space and mood.

Do I need an electrician to set it up?

No — you don't need an electrician to set up Lume Collective Studio lights.

Our lights are fully cordless and rechargeable, so there’s no hardwiring, no tools, and no installation needed. Just charge your light and place it wherever you want — indoors or outdoors.

Is the light dimmable?

Yes. Lume Collective Studio lights feature touch or dimmable controls.

What lights does Lume Collective Studio sell?

Lume Collective Studio offers four cordless, rechargeable LED lights: the Halo, the Aura, the Sister, and the Lantern. Each is portable, dimmable, weatherproof, and designed for both indoor and outdoor use. No hardwiring or electrician is required.

Can I use Lume lights for events, markets, or entertaining?

Absolutely. Because they are cordless and rechargeable, Lume lights are perfect for outdoor dinner parties, markets, weddings, events, and anywhere you want beautiful ambient lighting without needing a power point. Simply charge them beforehand and place them wherever you need atmosphere.

Are Lume lights suitable for renters?

Yes — this is one of the most popular reasons people choose Lume Collective Studio. Because our lights require no hardwiring, drilling, or installation, they're ideal for rental properties. Just place and enjoy.

What types of rooms or spaces work best with Lume lights?

Lume Collective Studio lights work beautifully in living rooms, bedrooms, nurseries, bathrooms, kitchens, outdoor entertaining areas, patios, balconies, alfresco spaces, gardens, and poolside. They're also popular at markets, pop-up events, and weddings.

Are your lights Australian-owned?

Yes. Lume Collective Studio is an Australian-owned business. Our lights ship to customers across Australia.

CHARGING & CARE

How do I charge my Lume light?

Our lights charge via USB-C using the included charging cable.

How long does the battery last?

Battery life varies by model and brightness level, but most lights provide between 12 –22 hours of illumination on a full charge.

How long does charging take?

Charging times vary by product. The majority of lights will need about 4-6 hours to fully charge.

Are your lights energy efficient?

Yes. All Lume Collective Studio lights use energy-efficient LED technology.

Do the lights work internationally?

Yes. USB-C charging makes our lights compatible worldwide.

What charging cable do Lume lights use?

All Lume Collective Studio lights charge via USB-C, using the cable included in the box. They are compatible with most standard USB-C chargers and power banks, making them easy to charge at home or on the go.

Can I charge Lume lights with a power bank?

Yes. Because they use USB-C charging, Lume lights can be charged with a compatible power bank, which is perfect for camping, markets, or travelling.

Are Lume lights safe to leave on overnight?

Yes. Our LED lights are energy-efficient and produce minimal heat, making them safe for overnight use in bedrooms and nurseries.

ORDERS, SHIPPING & RETURNS

Do the lights come assembled?

Yes. Your light arrives ready to use — simply charge it and enjoy.

Where do your products ship from?

Lume Collective Studio ships Australia-wide. Our products are dispatched from our fulfilment partner. Delivery times and shipping details are available at checkout and on our Shipping & Refunds page.

Will I receive order confirmation?

Yes. You’ll receive an order confirmation email shortly after checkout.

What is your returns policy?

We want you to love your Lume lights.

Damaged or Incorrect Items
Contact us within 7 days with photos if your order is damaged, defective, or incorrect. We’ll send a replacement or refund at no extra cost.

How to Return
Email: support@lumecollectivestudio.com before sending anything back. Include your name, order number, photos and address.

Refunds
Approved returns are refunded to your original payment method within 3–5 business days.

What if my item arrives damaged?

If your item arrives damaged or faulty, contact us within 7 days of delivery with photos and your order number, and we’ll resolve it promptly.

Do you ship to all states and territories in Australia?

Yes. Lume Collective Studio ships Australia-wide, including to Queensland, New South Wales, Victoria, South Australia, Western Australia, Tasmania, the ACT, and the Northern Territory.

How long does delivery take?

Delivery timeframes vary by location and are displayed at checkout. For current estimated delivery times, please visit our Shipping & Refunds page or contact us at support@lumecollectivestudio.com

Can I track my order?

Yes. Once your order is dispatched, you will receive tracking information via email so you can follow your delivery.

WARRANTY & SUPPORT

Do your lights come with a warranty?

Yes. All Lume Collective Studio lights come with a limited warranty covering manufacturing faults.

What does the warranty not cover?

The Lume Collective Studio warranty covers manufacturing defects and faults in materials or workmanship. It does not cover:

- Damage caused by misuse, accidents, or neglect

- Normal wear and tear (e.g., minor scratches, fading)

- Damage from extreme weather if outdoor lights are not brought inside

- Unauthorised modifications or repairs

- Loss, theft, or cosmetic changes

How do I make a warranty claim?

To make a warranty claim:

Email us at support@lumecollectivestudio.com with your order number, a description of the issue, and photos.

Our team will review your claim and guide you through the next steps.

If approved, we will either replace or refund the faulty product according to the warranty terms.

Most claims are resolved within 5–7 business days after submission.

How do I contact Lume Collective Studio?

You can reach us via our Contact page or by emailing support@lumecollectivestudio.com. We aim to respond within 24–48 hours.

How long is the warranty period?

All Lume Collective Studio lights come with a limited manufacturer's warranty. Please refer to your product documentation or contact us at support@lumecollectivestudio.com for specific warranty duration by product.

We’re Always Here to Help

Our team gives warm, thoughtful support from start to finish. If you’ve got a question about your product, your order, or how to style your space, we’re just a message away.

Contact the Team

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