Privacy Policy

1. Contact and Compliance

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. contact and compliance 

Contact
 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@lumecollectivestudio.com.

 

Compliance with Australian Privacy Principles and Cross-Border Transfers

 

We handle your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This means you have the right to access, correct, or request deletion of your Personal Information, and to withdraw any consent you have previously provided, where applicable.

 

Some of the service providers we use, such as Shopify, Google, and our advertising partners, may store or process your Personal Information outside of Australia. Where this occurs, we take reasonable steps to ensure your Personal Information is protected in accordance with the Privacy Act 1988.

 

2. collecting personal information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information about an identifiable individual (including the information described below) is referred to as “Personal Information”. See the list below for more detail on what Personal Information we collect and why.

 

I – Device Information

  • Purpose of collection: To display the Site correctly for you and to perform analytics on Site usage to improve and optimise our Site.
  • Source of collection: Automatically collected when you access our Site via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our service provider, Shopify.
  • Personal Information collected: Browser type and version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

II – Order Information

  • Purpose of collection: To provide products or services to you, fulfil our contract with you, process payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and—if you have agreed—provide information or advertising about our products or services.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our service provider, Shopify.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

III – Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.

Minors

 

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request its deletion.

3. sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may also disclose your Personal Information to comply with Australian laws and regulations, to respond to a court order, subpoena, or other lawful request for information, or to otherwise protect our legal rights.

4. behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google handles your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners, and in some cases through the use of cookies or similar technologies, which you may consent to, depending on your location.
  • We use Shopify Audiences to help show ads on other websites to buyers who have made purchases with other Shopify merchants and may be interested in our products. We share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may find relevant.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising at any time via the following links:

You can also opt out of some services through the Digital Advertising Alliance opt-out portal here: https://optout.aboutads.info.

5. using personal information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services, and offers.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that we erase this information.

 

Automated decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

 

Our service provider, Shopify, uses limited automated decision-making to prevent fraud. This does not have a legal or otherwise significant effect on you.

 

Examples of automated decision-making include:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

6. selling personal information

Our Site does not sell your Personal Information. We use your Personal Information only to provide our products and services, as described in this Privacy Policy.

7. your rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the Personal Information we hold about you.
  • Request that we correct or update your Personal Information if it is inaccurate, incomplete, or out of date.
  • Request that we delete your Personal Information, subject to our legal obligations to retain certain records.

If you would like to exercise any of these rights, please contact us using the details provided above.

 

We will respond to your request in accordance with the Privacy Act and the Australian Privacy Principles.

8. cookies

What are Cookies

 

A cookie is a small file of information that is downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media or content cookies.

 

Cookies help improve your browsing experience by remembering your actions and preferences, such as login details or region selection, so you don’t need to re-enter this information each time you return to the Site or navigate between pages. Cookies also provide information on how people use the Site, for example whether it’s their first visit or they are a frequent visitor.

 

We use cookies to optimise your experience on our Site and to provide our services.

 

For a detailed list of the cookies we use, please refer to Shopify’s current list of cookies here: https://www.shopify.com/legal/cookies.

 

Managing Cookies and Opting Out

 

You can choose whether to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you disable cookies, some parts of our Site may not function correctly or may have reduced functionality.

 

You can manage cookies in your browser settings or use these links to opt out of certain types of online tracking and advertising cookies:

By continuing to use the Site without changing your cookie settings, you consent to the use of cookies as described in this Policy.

Reporting and Analytics

Cookie Duration and Management

 

The length of time a cookie remains on your computer or mobile device depends on whether it is a “session” cookie or a “persistent” cookie.

  • Session cookies last only until you close your browser.
  • Persistent cookies remain on your device until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please note that removing or blocking cookies may affect your user experience and some parts of our Site may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, usually found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or block, manage, or filter cookies, visit: www.allaboutcookies.org.

 

Please also note that blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners. To opt out of certain uses of your information by these parties, please follow the instructions in the Behavioural Advertising section above.

 

Do Not Track
 

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection or usage practices when we detect such a signal from your browser.

9. changes

Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, for operational reasons, or to comply with legal or regulatory requirements.

 

Any updates will be posted on this page, and where appropriate, we may notify you of significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your Personal Information.

10. complaints

If you would like to make a complaint about how we handle your Personal Information, please contact us by email or mail using the details provided under “Contact” above.

 

We will investigate your complaint and respond to you in a timely manner.

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact the OAIC via their website: https://www.oaic.gov.au/privacy/making-a-privacy-complaint.

Privacy policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

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Last updated: February 2026